No registration is required to make a purchase. Simply enter the information requested for the shipment in the shopping cart.
Yes. You will get a discount of € 5 with your first purchase (amount over € 20) that you can redeem on your second purchase (amount over € 20) and you will benefit as a customer of the promotions and discounts we made. You can also benefit from the shopping points program when its available as well as exclusive content.
Yes, there is a minimum order of € 15 in products to be able to place the order.
It is 100% safe. We do not process or store any card number. Once you give the pay button the web will automatically send it to the protected and encrypted Bank page, which is where you will put the card information. Once added, the bank sends the payment request to the issuing bank of the card. Once the payment is made, the bank's website will send you back to our website.
If you pay by credit or debit card, in the statement of your card or bank account the charge will appear with the name of Eroma. It will not indicate anything that could relate that the purchase was made in a Sex shop.
Yes, you can pay by bank wire (transfer) using that option in the shopping cart.
Our shipments are 100% discreet. The sender of the package does not appear in the shipments. The companies of transport and mail do not know the content of the packages. The packages do not have any external badge that indicates neither the origin nor the type of content of the package.
Yes, shipments are free from 100€ purchase.
Yes. Orders to the Canary Islands, Ceuta or Melilla do not include customs charges in the price of the order, and will be paid by the customer at the destination.
Yes, to all the countries belonging to the European community.
In the case of transport agencies, delivery times are Monday through Friday from 9-14h and from 16-19h. Within that schedule can happen at any time. Transportation agencies are the ones that decide what time they will be in the area that day. They plan daily the routes of the zones, depending on the deliveries and pickups of that day.
No, absolutely not. You will never receive any advertising that you have not requested, much less at your home.
All products have the legally established guarantees in Spain and the European framework of 2 years. We are a legally established company so we offer security and all legal guarantees for your peace of mind.
If you receive a product that does not work, do not worry. Get in touch with us and we will indicate the steps to follow so that we can replace it with another one like it. This process has no cost for you. The products with malfunction or defective is under warranty, which is for the same product. That is, you will be exchanged for an equal product, not for a different one.
Yes. You must contact us to indicate the procedure and shipping address. The shipment must be made within 15 calendar days after receiving the package. Only products that have not been used or handled may be returned, provided they are returned in their original packaging in perfect condition.